Friday, January 25, 2019

171 - A Restaurant That Didn't Go Above and Beyond



  • Went to a national chain restaurant.
  • The appetizer order was messed up, but fixed.
  • My wife has a gluten allergy. She stated as much and ordered a gluten free item.
  • The item was not gluten free. The restaurant comped her meal, but they should have. They didn't comp my meal, they didn't go above and beyond.
  • To maximize their return, should they have comped our entire meal?
  • Also, my run in with Enterprise Rent a Car where they DID go above and beyond.
  • While I'm  sharing stories, let's throw U-haul under the bus.

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